In the event of any failure likely to give rise to a claim under this Autoprotection Warranty Plan, the Customer shall, as soon as is reasonably possible:

1. If the Vehicle is drivable, bring it to a SUTTONS service centre.
   
   One of our customer service representatives will then contact the Autoprotection Warranty Plan Administrator for verification of cover.
   
   Your Autoprotection Warranty Plan booklet must be presented, with up-to-date servicing records, when booking your Vehicle for repairs.
   
   
2. If the Vehicle is undrivable, or if to drive it could cause further damage, it is YOUR responsibility to have the Vehicle towed to a SUTTONS service centre.
   
   Suttons will not be responsible for any repairs or replacements carried out by persons other than our staff.
   
   
3. If a failure occurs outside a 50km radius from a SUTTONS service centre, please contact your Suttons Dealership to obtain an order number and/or work authority, before commencing repairs.
   
   Repairs can only be performed by an approved Licensed Motor Vehicle repairer.
   
   Only if this is done correctly will you (or the repairer) be reimbursed.